Careers in US

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  • Sr. Software Developer / Engineer (NetSuite, SuiteScript)

    Product & Customer Support Specialist - US Process (EST Time Zone)

    Location: Visakhapatnam

    Job Description

    We are looking for a Product Support Specialists to provide business and technical customer support for software products/online marketplaces. Your job will involve answering phone calls, emails, faxes, and letters and escalate issues for resolution, documentation and follow-up when necessary.

    Job Responsibilities
    • Receiving and answering customer inquiries and requests regarding core product information, orders, pricing and other services offered.
    • Providing operational support for software products/online marketplaces.
    • Work with customers to determine which services and plan of action best serves the customer’s individual needs.
    • Maintain work process by following policies and procedures and documenting it.
    • Meets the monthly KPIs
    • Maintains quality of service by following organizational standards.
    • Proactively obtaining technical knowledge by attending training sessions, reviewing training modules etc.
    • Contributes to team effort by accomplishing related results as needed.
    Desired Candidate Profile
    • Strong Client Focus: Explain features, troubleshooting & follow-up skills; commitment to continuous improvement.
    • Previous Analyst/Customer Service/Help Desk Experience a plus
    • Strong business process aptitude
    • Strong Verbal & Written English skills a MUST
    • Regular Graduation in any discipline from a recognized university
    • Strong interpersonal and problem-solving skills.
    • Computer savvy

    Send your resumes to jobsvizag@amzur.com

  • Product & Customer Support Specialist - US Process (EST Time Zone)

    Product & Customer Support Specialist - US Process (EST Time Zone)

    Location: Visakhapatnam

    Job Description

    We are looking for a Product Support Specialists to provide business and technical customer support for software products/online marketplaces. Your job will involve answering phone calls, emails, faxes, and letters and escalate issues for resolution, documentation and follow-up when necessary.

    Job Responsibilities
    • Receiving and answering customer inquiries and requests regarding core product information, orders, pricing and other services offered.
    • Providing operational support for software products/online marketplaces.
    • Work with customers to determine which services and plan of action best serves the customer’s individual needs.
    • Maintain work process by following policies and procedures and documenting it.
    • Meets the monthly KPIs
    • Maintains quality of service by following organizational standards.
    • Proactively obtaining technical knowledge by attending training sessions, reviewing training modules etc.
    • Contributes to team effort by accomplishing related results as needed.
    Desired Candidate Profile
    • Strong Client Focus: Explain features, troubleshooting & follow-up skills; commitment to continuous improvement.
    • Previous Analyst/Customer Service/Help Desk Experience a plus
    • Strong business process aptitude
    • Strong Verbal & Written English skills a MUST
    • Regular Graduation in any discipline from a recognized university
    • Strong interpersonal and problem-solving skills.
    • Computer savvy

    Send your resumes to jobsvizag@amzur.com

  • US IT Recruiter

    Product & Customer Support Specialist - US Process (EST Time Zone)

    Location: Visakhapatnam

    Job Description

    We are looking for a Product Support Specialists to provide business and technical customer support for software products/online marketplaces. Your job will involve answering phone calls, emails, faxes, and letters and escalate issues for resolution, documentation and follow-up when necessary.

    Job Responsibilities
    • Receiving and answering customer inquiries and requests regarding core product information, orders, pricing and other services offered.
    • Providing operational support for software products/online marketplaces.
    • Work with customers to determine which services and plan of action best serves the customer’s individual needs.
    • Maintain work process by following policies and procedures and documenting it.
    • Meets the monthly KPIs
    • Maintains quality of service by following organizational standards.
    • Proactively obtaining technical knowledge by attending training sessions, reviewing training modules etc.
    • Contributes to team effort by accomplishing related results as needed.
    Desired Candidate Profile
    • Strong Client Focus: Explain features, troubleshooting & follow-up skills; commitment to continuous improvement.
    • Previous Analyst/Customer Service/Help Desk Experience a plus
    • Strong business process aptitude
    • Strong Verbal & Written English skills a MUST
    • Regular Graduation in any discipline from a recognized university
    • Strong interpersonal and problem-solving skills.
    • Computer savvy

    Send your resumes to jobsvizag@amzur.com

  • US IT Bench Sales Executive

    Product & Customer Support Specialist - US Process (EST Time Zone)

    Location: Visakhapatnam

    Job Description

    We are looking for a Product Support Specialists to provide business and technical customer support for software products/online marketplaces. Your job will involve answering phone calls, emails, faxes, and letters and escalate issues for resolution, documentation and follow-up when necessary.

    Job Responsibilities
    • Receiving and answering customer inquiries and requests regarding core product information, orders, pricing and other services offered.
    • Providing operational support for software products/online marketplaces.
    • Work with customers to determine which services and plan of action best serves the customer’s individual needs.
    • Maintain work process by following policies and procedures and documenting it.
    • Meets the monthly KPIs
    • Maintains quality of service by following organizational standards.
    • Proactively obtaining technical knowledge by attending training sessions, reviewing training modules etc.
    • Contributes to team effort by accomplishing related results as needed.
    Desired Candidate Profile
    • Strong Client Focus: Explain features, troubleshooting & follow-up skills; commitment to continuous improvement.
    • Previous Analyst/Customer Service/Help Desk Experience a plus
    • Strong business process aptitude
    • Strong Verbal & Written English skills a MUST
    • Regular Graduation in any discipline from a recognized university
    • Strong interpersonal and problem-solving skills.
    • Computer savvy

    Send your resumes to jobsvizag@amzur.com

  • NetSuite Functional Consultant

    Product & Customer Support Specialist - US Process (EST Time Zone)

    Location: Visakhapatnam

    Job Description

    We are looking for a Product Support Specialists to provide business and technical customer support for software products/online marketplaces. Your job will involve answering phone calls, emails, faxes, and letters and escalate issues for resolution, documentation and follow-up when necessary.

    Job Responsibilities
    • Receiving and answering customer inquiries and requests regarding core product information, orders, pricing and other services offered.
    • Providing operational support for software products/online marketplaces.
    • Work with customers to determine which services and plan of action best serves the customer’s individual needs.
    • Maintain work process by following policies and procedures and documenting it.
    • Meets the monthly KPIs
    • Maintains quality of service by following organizational standards.
    • Proactively obtaining technical knowledge by attending training sessions, reviewing training modules etc.
    • Contributes to team effort by accomplishing related results as needed.
    Desired Candidate Profile
    • Strong Client Focus: Explain features, troubleshooting & follow-up skills; commitment to continuous improvement.
    • Previous Analyst/Customer Service/Help Desk Experience a plus
    • Strong business process aptitude
    • Strong Verbal & Written English skills a MUST
    • Regular Graduation in any discipline from a recognized university
    • Strong interpersonal and problem-solving skills.
    • Computer savvy

    Send your resumes to jobsvizag@amzur.com

  • Lead Software Development Engineer - Full Stack Web Development

    Product & Customer Support Specialist - US Process (EST Time Zone)

    Location: Visakhapatnam

    Job Description

    We are looking for a Product Support Specialists to provide business and technical customer support for software products/online marketplaces. Your job will involve answering phone calls, emails, faxes, and letters and escalate issues for resolution, documentation and follow-up when necessary.

    Job Responsibilities
    • Receiving and answering customer inquiries and requests regarding core product information, orders, pricing and other services offered.
    • Providing operational support for software products/online marketplaces.
    • Work with customers to determine which services and plan of action best serves the customer’s individual needs.
    • Maintain work process by following policies and procedures and documenting it.
    • Meets the monthly KPIs
    • Maintains quality of service by following organizational standards.
    • Proactively obtaining technical knowledge by attending training sessions, reviewing training modules etc.
    • Contributes to team effort by accomplishing related results as needed.
    Desired Candidate Profile
    • Strong Client Focus: Explain features, troubleshooting & follow-up skills; commitment to continuous improvement.
    • Previous Analyst/Customer Service/Help Desk Experience a plus
    • Strong business process aptitude
    • Strong Verbal & Written English skills a MUST
    • Regular Graduation in any discipline from a recognized university
    • Strong interpersonal and problem-solving skills.
    • Computer savvy

    Send your resumes to jobsvizag@amzur.com

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